Efficiency Quiz

First Name

Last Name

What account level are you?

What is the subdomain for your account?

*.zendesk.com

How many agents do you have?

What best describes the industry this business is in?

What best describes the customers your business serves?

What channels of support do you provide?

Do you plan to have people visit your help desk URL?

Are currently using macros?

Do you plan to maintain a Forums/FAQs?

Are you interested in using Zendesk for anything other than customer support?

Are you currently integrating your Zendesk account with a GoodData account?

Are you utilizing anything other than the Default Business Rules?

Are you interested in the Zendesk API?

What is the main goal you want to accompish with Zendesk?

What is the biggest pain point you have with the program currently?

Hi There,

Thank you for spending the time to audit and improve your company's utilization of Zendesk. Regardless of whether your team is new to the system or not many companies under-utilize the features of this very powerful software.

Please answer the questions on the form below to help me prepare for our call so we can really dig in how to tailor the Zendesk account to your business, increase team efficiency, and keep your clients happy.

-Sean Cuevas